Refund & Return

We want you to love your purchase. If you’re not satisfied, you can request a return within 14 days of receiving your order.

To be eligible, items must be unused, in original packaging, and in resellable condition. To begin a return, email us at support@thewinkoo.com with your order number and reason for return. If the item is damaged or incorrect, we’ll cover the return shipping. Otherwise, the customer is responsible for shipping costs.

Refunds will be issued to your original payment method within 5–10 business days after the item is received and inspected.